Understanding Your Survey Non-Responses:
The Non-Responses grid displays all initial and follow-up surveys that owners have not responded to.
You can use the Filters on the left side to find a specific registration or group of registrations by Sent date, Survey Type, Serial Number, etc.
To see more data on the grid you can click on Expand to see more information. The grid shows useful information such as Survey Type and Initial Date the Survey was sent.
You can also view the Last Event Type, Latest Email Sent Date, and Send Status to see if the customer received, opened, or clicked a link in the email.
This grid is helpful to contact owners that have not responded to increase your response rate. You can also click Export to export the data to an Excel file.
How to Resend a Survey:
1. From the Survey Non-Reponses grid, click into the Owner.
2. Click Resend
3. A box will pop up that asks when you would like to resend they survey. The resend date will default todays date, you can choose to resend a survey at a later date if needed. You can also choose which notifications you would like to resend. You can choose to resend the Survey Invite, Reminder Invite and Final (mailed) Invite. You will need to enter the reason for the resend and then click OK.
Note: There is a per registration fee connected to a survey resend. Please check with your Account Representative for more information.
FAQ's
1. What is the Survey Non‑Responses grid?
The Non‑Responses grid displays all initial and follow‑up surveys that owners have not responded to, helping you identify which customers may need follow‑up.
2. What information does the grid show?
The grid includes details such as Survey Type and the date the survey was sent. You can also click Expand to view additional data.
3. How can I filter the Non‑Responses grid?
You can filter by Sent date, Survey Type, Serial Number, and other criteria using the filters on the left side of the page.
4. Can I see if the email was successfully delivered and if the customer opened it?
Yes, in the non-response grid, you can see the Last Event Type (Delivery, Open, Click), Latest Email Sent Date, and Send Status (Sent, Failed, Skipped Bounce)
5. Can I export non‑response data?
Yes. You can click Export to download the information into an Excel file.
6. How do I resend a survey to an owner?
- In the Survey Non‑Responses grid, click into the Owner.
- Click Resend.
- Choose the resend date (defaults to today; can be set to a future date).
- Select which notifications to resend: Survey Invite, Reminder Invite, or Final (mailed) Invite.
- Enter the reason for the resend and click OK.
7. Is there a cost associated with resending a survey?
Yes. A per‑registration fee is associated with resending a survey. You should check with your Account Representative for more details.
8. Why is the Non‑Responses grid useful?
It helps you identify and contact owners who have not replied to their surveys, allowing you to work toward increasing your overall survey response rate.